Returns Policy

We reserve the right to change this Returns Policy at any time.

RETURNS MUST BE MADE WITHIN 30 DAYS - PRODUCT MUST BE NEW IN BOX AND NEVER USED AND 100% RESALABLE AS NEW - NO EXCEPTIONS.

CUSTOMER WILL BE CHARGED FOR ANY DAMAGE FOUND UPON RECEIPT OF THE RETURNED PRODUCT.

Refunds only include the amount paid for the items ordered,not including shipping charges,duties and taxes. Restocking fees may apply.

Before attempting to return an order, you need to contact our customer service team to request a returns authorization number. Without this number, it can be difficult to process your return meaning the process may take longer.

We aims to give 100% satisfaction to all of our customers. However, we do know that there may be occasions when you wish to return items. If, for any reason you are unhappy with an item you have received, you may return it within 15 days upon receipt.

Returns are accepted no more than 15 days from the day you received it. Refunds are processed within 48-72 hours after we receive the returned items in our warehouse.

Will you refund my postage costs to return an item?

We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:

- If we sent you the wrong item

- If the item is damaged or faulty

We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you.

We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.

Broken Items

It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate. Any damages to r must be reported to us within 7 days upon receipt. Other damages are accepted no more than 15 days from the day you received it.

Proof of broken and or damaged shipments must be provided by the customer in form of photo displaying the label on the product with the packing slip, please email your photo to info@udaneystore.com with all order information and a customer service representative will contact you with a resolution.

If I'm not completely happy with my item?

Please feel free to contact us, we will try our best to make you satisfied.